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Intelligent Virtual Agent

Automate routine tasks and resolve your customer inquiries through the power of Artificial Intelligence

Value

  • Overcome spikes in call volume by handling millions of calls simultaneously
  • Service your customers 24/7, all days of the year, even outside Business hours
  • Completely eliminate wait times and delight your customers with quick self-service
  • Increase your customer agents’ productivity by offloading routine and simple tasks
  • Improve Customer Experience by up to 15%-20%
  • Lower your Customer service costs by up to 40%-50%
  • Reduce Average Handling time by up to 21%
  • Easily scale voicebots to meet your customer demands without training and human resource costs

Tex Bots

Open up a personalized text channel to solve your customer inquiries and reach out to them.

Value

  • Hasstle free appointment confirmation without human intervention
  • Send Reminders, Book Appointments, and resolve issues through text
  • Open a new effective and personalized distribution channel by initiating communication through text bots
  • Send links, passwords, codes, and put an added layer of security through textbot
  • Differentiate yourself from the competition by initiating 2-way text communication

Connecting with a Person

Connecting with a Department

Conversational IVR (IVR Bot)

Remove the complexity of navigating a traditional IVR. Delight your customers by letting them access the right individual and department instantly.

Value

  • Reduce wait times for customers
  • Deliver Convenient and Personalized Self-Service
  • Minimize customer churn and increase User experience
  • Maximize Productivity and Save Costs
  • Scale and meet you customer support needs in a cost-effective manner

Automated Outbound Automation

Empower your customer service, sales and marketing team and directly impact your top line

Value

  • Two way communication- Welcome call, reminders, service calls, feedbacks, lead qualification calls, and renewal calls
  • Initiate outbound calls in sales campaign by prospecting a potential lead
  • Automate debt collection reminders, fee payment, or any other communication that requires action from customer
  • Increase marketing distribution and awareness of your services through personalized two-way text campaigns
  • Improve customer show ups, by confirming appointments and reminders through text and phone bots
  • Open up a new text/phone feedback channels and improve survey response rate

Outbound Marketing Campaigns

Log IT Request

Conversational IT Support

Provide efficient and effective support for your employees

Value

  • Improve the efficiency of your organization by empowering your employees to self-serve
  • Reset Passwords
  • Log IT requests
  • Fetch Information
  • Check status of Issues
  • Improve communication between departments, functional group, and sub organizations

Website Chatbot

Our Dynamic chatbot can automate every customer interaction on your website to deliver actionable outcomes at a lower cost

Value

  • Deliver Convenient and Personalized Self-Service
  • Educate Customers instantly through fetching information
  • Empower customers/employees to self-serve while creating efficiencies
  • Get instant answers to FAQ to delight customers
  • Increase your customer agents’ productivity by offloading routine and simple tasks
  • Track and Manage orders
  • Automate Ticket Resolution
  • Reclaim thousands of hours by automating routine tasks

We are extremely satisfied as the intelligent BOTs developed by Mery.ai has helped property management companies (our clients) in waste reduction from 40% to 5% and the customer retention rate has gone up by 27% in just 8 months.

Rizwan G.
- Ask For Fix

60% of our customer service is now automated, which is saving our clients approx. $30000 per month. The Mery.ai BOTs are the best-customized intelligent BOT service that I have found so far.

Rizwan G.
- Ask For Fix